Privacy Policy — How eg222 Protects Your Data

Introduction

This Privacy Policy ("Policy") describes how eg222 ("we", "us", "the Platform") collects, uses, stores and discloses personal data about registered players, website visitors and prospective players (collectively "you") in connection with your use of the eg222 online gaming platform at eg222.vu and any associated domains or mobile experiences. This Policy forms part of the eg222 Terms and Conditions, which constitute the full agreement between you and the Platform.

By registering an account with eg222 or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents and you consent to the collection and use of your personal data as described herein. If you do not consent, you should not register an account or use the Platform.

eg222 is committed to handling your personal data responsibly. We apply industry-standard security measures, we collect only the data we genuinely need to operate the Platform and provide our services, and we do not sell personal data to third-party marketers. This Policy is written in plain, accessible language so that you understand exactly what we do and why.

Information We Collect

eg222 collects personal data in a number of ways: directly from you when you register or use the Platform, automatically through technical systems as you interact with the Platform, and in limited circumstances from third-party sources such as payment processors. The categories of data we collect include:

• Registration data: your mobile phone number, date of birth, full name, and the password you create during account registration. This data is provided directly by you and is necessary to create and manage your eg222 account.
• Identity verification data: where KYC verification is required, we may collect a copy of your National Identity Card (NID), passport or birth certificate, and a selfie or photograph for matching purposes. This data is collected to comply with our age verification and anti-money laundering obligations.
• Financial data: transaction records for deposits and withdrawals, including the mobile financial service used (bKash, Nagad, Rocket or Upay), the account number or wallet identifier, the transaction amount and the transaction timestamp. eg222 does not store full payment card numbers.
• Gaming activity data: records of games played, bets placed, bet outcomes, bonus claims, wagering activity, session durations and responsible gaming tool settings applied to your account.
• Device and technical data: IP address, device type and model, operating system and browser type, screen resolution, referral URL, pages visited within the Platform and timestamps of those visits. This data is collected automatically when you access the Platform.
• Communications data: records of messages and emails exchanged between you and the eg222 support team, including the content of those messages, for the purpose of resolving disputes, improving service quality and maintaining a record of account-related communications.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data or biometric data beyond what is strictly necessary for age and identity verification. We do not collect data about children — eg222 is for adults aged 21 and over only.

How We Use Your Information

eg222 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The purposes for which we use your data are:

• Account creation and management: processing your registration, verifying your identity and age, maintaining your account, and enabling you to log in and use the Platform's services.
• Processing financial transactions: handling your deposits and withdrawals via bKash, Nagad, Rocket and Upay; maintaining financial records; and detecting and preventing fraudulent transactions.
• Responsible gaming compliance: monitoring gaming activity to identify patterns consistent with problem gambling; enabling and enforcing responsible gaming tools such as deposit limits, loss limits, session reminders and self-exclusion; and responding to responsible gaming support requests from players.
• Customer support: responding to your enquiries, resolving disputes, investigating complaints and maintaining a record of support interactions for quality assurance and training purposes.
• Platform improvement: analysing anonymised and aggregated usage data to understand how players interact with the Platform, identify technical issues, improve existing features, and develop new products and services.
• Marketing communications: where you have given us consent to do so, sending you promotional offers, bonus notifications, and updates about new games and features available on the Platform. You may withdraw consent for marketing communications at any time by contacting support.

Legal Basis for Processing Your Data

eg222 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: processing that is required to create your account, operate your account, process your transactions, and generally fulfil our obligations under the Terms and Conditions you agreed to when you registered.
• Legal obligation: processing required by applicable law, including anti-money laundering obligations, age verification requirements, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing that serves eg222's legitimate business interests, such as improving Platform security, preventing fraud, analysing aggregated usage data for product improvement, and maintaining the integrity of the gaming environment — where these interests are not overridden by your privacy rights.
• Consent: where we rely on your consent to send marketing communications or process data for a purpose that goes beyond what is strictly necessary for the service. You have the right to withdraw consent at any time without this affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

eg222 does not sell, rent or commercially transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:

• Service providers: we engage trusted third-party companies to assist with specific operational functions, including payment processing (bKash, Nagad, Rocket, Upay), identity verification services, fraud detection, platform infrastructure and customer support technology. These providers are permitted to use your data only to the extent necessary to perform the services we have engaged them for, and they are bound by confidentiality obligations.
• Legal and regulatory obligations: we may disclose your personal data to government agencies, financial intelligence units, law enforcement authorities or courts where we are required to do so by applicable law, regulation, court order or other lawful authority. eg222 complies with applicable anti-money laundering and counter-terrorism financing requirements.
• Business transfers: in the event of a merger, acquisition, restructuring, sale of assets or other change of control involving eg222, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected players of any such transfer through the Platform or by email.
• Protection of rights: we may disclose personal data where we reasonably believe disclosure is necessary to protect the rights, property or safety of eg222, its players or others, including for fraud prevention and credit risk reduction purposes.

Cookies and Tracking Technologies

eg222 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:

• Essential cookies: these are technically necessary for the Platform to function. They maintain your login session, keep your account secure, remember your language preference and enable core Platform features. These cookies cannot be disabled without breaking the Platform's core functionality.
• Analytics cookies: these collect anonymised information about how visitors use the Platform — which pages are visited most often, where visitors come from, and how long sessions last. This data is used in aggregate form to improve Platform performance and user experience.
• Functional cookies: these remember your preferences and settings (such as your chosen language and display options) so that you do not need to re-enter them each time you visit the Platform.
• Security cookies: these help eg222 detect and prevent fraudulent activity, verify that traffic to the Platform is legitimate, and protect against automated bot access and account takeover attempts.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience of the Platform. Please refer to your browser's help documentation for guidance on managing cookies. Note that blocking essential cookies will prevent certain core Platform features from functioning correctly.

Data Retention

eg222 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. In practice, this means: account data and gaming history are retained for the duration of your account and for a further period of at least five years following account closure, to meet anti-money laundering record-keeping requirements and to resolve any disputes that may arise after closure; financial transaction records are retained for a minimum of five years; and support communications are retained for a period of three years following the last interaction.

Where personal data is no longer required for the purpose it was collected and no legal retention obligation applies, eg222 will securely delete or anonymise that data. Anonymised data (which can no longer be linked to an identifiable individual) may be retained indefinitely for analytical and statistical purposes.

Data Security

eg222 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of account passwords using industry-standard hashing algorithms, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of Platform systems and infrastructure.

No security system is completely impenetrable. While eg222 uses commercially reasonable measures to protect your data, we cannot guarantee absolute security against all possible threats. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, eg222 will notify affected players without undue delay and take prompt steps to contain and remediate the breach.

Your Privacy Rights

As a player on the eg222 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us by email at [email protected]. We will respond to all rights requests within a reasonable timeframe and without charge in most circumstances:

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how and why we use it.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — we may be required to retain certain data by law, and we may decline erasure requests where the data is necessary for the establishment, exercise or defence of legal claims.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: where we process your data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where we process your data on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please email [email protected] stating your request clearly and providing enough information to allow us to identify your account. We may ask for additional identification in certain cases to verify your identity before fulfilling the request, in order to protect you and other players against unauthorised data access requests.

Children's Privacy

eg222 is strictly an adults-only platform. Players must be aged 21 or over to register and use the Platform. eg222 does not knowingly collect, process or retain personal data from individuals under the age of 21. Registration on the Platform requires users to confirm their date of birth, and eg222 may request documentary proof of age at any time.

If eg222 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under your care has registered on the eg222 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Third-Party Links and Services

The eg222 Platform may reference or interact with third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game content providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others). These third-party services operate under their own privacy policies and terms of service, which are independent of this Policy. eg222 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

Changes to This Privacy Policy

eg222 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will update the "Last updated" date at the top of the Policy and, where the changes are significant, we will notify registered players through the Platform or by email.

Your continued use of the eg222 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the changes, you should stop using the Platform and may request account closure by contacting support at [email protected]. We recommend that you review this Policy periodically to stay informed about how we handle your personal data.

Contact and Privacy Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or the way eg222 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and in good faith. Our support team is available 24 hours a day, 7 days a week.